A new two-part industry survey sponsored by BrightClaim will look at the property claims practices of top performing insurance companies The free survey will use public financial data and a 40-question assessment to evaluate the attitudes, perceptions and actual results of respondents.
A press release from Ward Group, the administrator of the survey, explains how the goal of this survey is to give insurance companies an understanding of their use of external claims vendors compares to those of their industry peers. Once it is completed, data from this survey can provide carriers with insight that could impact their financial performance and customer service in a positive way.
The head of Ward Group, Jeff Rieder, explained the importance of improving external claims adjustment functions, as well as the impact these companies have on their insurance clients. "As carriers continue to look for ways to enhance their customers' claims experience, they frequently turn to strategic partners to provide those services," he said. "Successful partnerships hinge on the ability to integrate those external claims services in a way that not only delivers high quality service, but helps a carrier better manage loss costs and efficiency."
By sponsoring this survey, BrightClaim is demonstrating its commitment to driving better claims outcomes for its clients through improved research and analysis, as well as promoting better claims practices to the industry. For more information about the survey, visit our website or visit the website of the Ward Group.