Does your insurance company have an an effective strategy for using independent contractors? Even if you do, are you sure it covers all of your concerns?

BrightClaim recently commissioned a survey that looked at independent adjuster usage among carriers. According to the findings, nearly 90 percent of respondents have used independent adjusters for property claims, and 44 percent used outside adjusters specifically for task work. But how do you know if your strategy best serves your customers? 

[marker] The key is customizing your approach to claims adjustment as you choose the best combination of internal staff and external adjusters to work with.

[marker]¬†Before you hire an independent adjuster, set up specific expectations for what you hope to accomplish and clearly define what tasks you’d like them to perform. Afterwards, quickly give them feedback about their performance so they can make adjustments and provide the highest quality work in the future.

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