There are many reasons to work with experienced staff during heavy claims seasons, and one of these is the importance of trust. Property & Casualty insurance carriers need to prioritize ethical performance as well. Since a storm can bring many con artists out of the woodwork, customers should be assured that your claims adjusting services professionals are dedicated to their work and following proper procedures.
If your outsourced staff members have serious industry experience, chances are they already know what's expected of them. As such, they should respect basic principles of accountability and consistency. The right staff will also help businesses take responsibility for certain tasks and follow prescribed practices.
When a company already has its own corporate culture, it can be obvious how employees should behave. Hiring other staff for higher claims volume raises the question of how they will act in the field. Good ethical procedure doesn't just concern what these staff members do, but how they respond to different situations.
"Good ethical procedure doesn't just concern what these staff members do, but how they respond."
Are they accomplishing goals in a timely manner while still acting respectfully? Are they micro-managing unnecessarily or taking initiative to get things done? It can be scary to outsource an important job to people you haven't met, which is why some sort of quality control should verify these workers' behaviors before the job takes place.
Companies work hard to set a strong example, and even temporary staff should be able to continue that example. In the best case scenario, outsourcing key roles can lead to strong relationships.
BrightClaim can give insurance companies access to a broad network of field and catastrophe adjusters. We have access to hundreds of pre-screened adjusting professionals across the country who ready to assist policyholders.