Howard is responsible for BrightClaim’s strategic direction. Prior to creating BrightClaim, Howard was Executive Vice President for Claims Management Services at Crawford & Company, the world’s largest provider of independent insurance services. During his 17 years with Crawford, Howard had various responsibilities including Catastrophe Services, Technical Services, Subrogation Recovery, Investigation Services, Class Action Inspection Services, and successfully held various field positions in the Southeastern U.S. Howard completed his studies in insurance while attending the University of Tennessee, Knoxville. He has been awarded the AIC designation by the Insurance Institute of America and made substantial progress toward the CPCU designation. A past president of both the Chattanooga Claims Association and the Tennessee Claims Association, Howard successfully completed the Advanced Executive Education Program at Wharton in 2000.
Eric joined BrightServ in January of 2013. BrightServ is an organization that manages the contractor managed care and direct repair networks and programs for a variety of clients coming from both the P&C Insurance Industry as well as the building product manufacturing industry. Eric left the Citizens Insurance Company of Florida as VP of Claims Operations after 4 years at that carrier. Prior to that Eric was responsible for operations at HD Supply in Atlanta for several years. Eric’s prior experience and career was involved in a number of roles with different companies in the contractor management and network approach that had extensive contractor programs with the largest P&C carriers in the marketplace.
Gerry joined BrightClaim in 2016 as Chief Financial Officer. Prior to joining BrightClaim, Gerry was the President and Chief Financial Officer of Network Communications, Inc. Gerry has held various management positions including positions in sales and operations. Gerry is a graduate of Yale University and holds a Masters in Business Administration from NYU’s Stern School of Business.
Steven is responsible for the various Contents services and solutions provided to the insurance industry for personal and commercial property contents claims. Steven has 17 years of experience in the claims industry, including management of one of the largest property evaluation firms in the U.S. for over a decade. Steven oversaw the development of one of the claims industry’s first stand-alone automated contents estimating systems and worked as a consultant with leading technology providers to the insurance industry. He also lead the development of a contents estimating unit at the world’s largest independent insurance services provider and left that publicly traded company as a business unit director. Steven received his BBA from Oglethorpe University and also attended special programs at Harvard University where he received recognition for outstanding achievement.
Larry’s responsibilities include Field Inspection Services and Warranty Management He has over 24 years of claims experience, including 10 years managing high profile class action settlements, product recalls, product warranty programs, quality assurance programs, and environmental claims. In the class action arena alone, Larry has directly managed over 1,000,000 claims in the past decade. A member of the Society of Chartered Property Casualty Underwriters, Larry received his Bachelor’s Degree from the University of NE Louisiana.
During a career spanning over 24 years in the claims profession, Kattermann developed extensive multi-line experience with particular emphasis on residential and commercial lines property claims. Kattermann started his career as a field adjuster with The Allied Group. During his career in the insurance industry he also worked several years in an executive capacity with a national catastrophe vendor. In 2000 he became the National Catastrophe Director for American Family Insurance and was later promoted to Property and Commercial Operations Director. Kattermann served in these roles at American Family for nine plus years before joining BrightClaim. In 2009.
Ty joined BrightClaim in December of 2006. Ty has a vast amount of experience in the P&C Insurance marketplace. Before joining BrightClaim, Ty worked with the industry leading independent flooring laboratory ITEL, based in Jacksonville, Florida. Ty joined ITEL after building a successful competing flooring testing company (Spill Tech) which was acquired by ITEL in 2006. Prior to that Ty worked for Home Depot as a National Account Executive to the insurance sector. Ty also was involved with a start up contractor network known as Prism. Prior to Prism Ty worked for State Farm Insurance Company in both claims and agency markets.
Ted joined BrightClaim in 2004 and is responsible for the overall design and implementation of our IT initiatives. He has been involved in software design and database development for the past 15 years. Ted’s background includes work in the construction field, experience he later used as a supervisor where he managed a number of Class Action and Warranty Inspection programs relating to plumbing and other building product issues. Ted now leverages his practical field experience with his IT knowledge to create sophisticated yet user-friendly systems, including the design and implementation of specialized claims related sytems for BrightClaim.
Roger joined BrightClaim in July of 2007. He is responsible for the casualty claims/auto liability division where he has helped to develop a claims handling process to fit any customer. Roger’s claims career began in July of 1973 as an adjuster with Crawford & Company in Tallahassee, Florida where he graduated from Florida State University. During his 24 years with Crawford & Company, he rose through the ranks from adjuster to branch manager, then to regional management and finally Senior Vice President. During the progression in his career, Roger’s role has grown to management of all claims field branches for the United States.
Michelle joined BrightClaim in 2004 and is responsible for our Resource Management including our Dispatch, Credentialing and Administrative teams. She has worked in the Property & Casualty industry for over 15 years in various roles, including working as an adjuster for an independent firm, commercial adjuster for a carrier, supervisor of warranty programs and supervised teams of adjusters in both daily and catastrophe environments. Michelle attended the University of Georgia and received her BBA in Risk Management & Insurance.
Robert joined BrightClaim in September of 2007 and currently manages operations within Field Inspection Services and Warranty Claims Management and Administration. Robert has over 20 years of claims experience, including 17 years managing high profile class action settlement cases, product recalls, product warranty programs, quality assurance programs, and environmental claims. Robert began his career with Crawford & Company as a licensed claims adjuster and served in various roles including Regional Operations Management, Branch Manager and Director of Operations. Other operational experience includes management of a national call center, direct contractor repair programs, catastrophe claims, and liability claims administration as well as a background in real estate.
Ron joined BrightClaim in 2005 and is responsible for operational management for all Contents services provided to the insurance industry. Ron has 13 years’ of experience with claims, is a licensed adjuster and assisted with the development of a nationwide contents inspection program that is one of the largest in the industry. Prior to joining BrightClaim Ron held a managerial role at one of the top 100 motorsports dealerships in the U.S, handling service, warranty and insurance claims. In addition to enjoying working with insureds every day and assisting clients, Ron is also a Court Appointed Special Advocate who ensures children’s rights and needs are being attended to while in foster care.
Lynn joined BrightClaim in 2005. After starting her career in another field and upon completion her degree from the University of North Carolina – Charlotte, Lynn has worked in accounting/finance for more than 25 years in a variety of industries. She has also handled HR duties for almost as many years.
Jeff joined BrightClaim in 2015 and possesses over 18 years in management, sales and operations experience in property and casualty claims adjustment services. His responsibilities include market development, local and regional sales plan implementation, management of financial operation of multiple branches and service locations, supervision of adjuster work product, recruiting, hiring, training and evaluating performance of employees. Jeff attended the University of Redlands and holds a bachelor’s degree in Business Administration with a minor in Psychology.
Rick joined BrightServ in 2014 and is responsible for Recruiting / Credentialing and Vendor Relations. Prior to joining BrightServ Rick had owned several businesses in various fields such as multimedia design and home construction. He has won several awards in the video industry and photography fields as well as taught photography and Photoshop classes. In his early career Rick worked 8 years in various management roles in the computer industry. Rick brings a unique skill set of technology, media design and management to the BrightServ team. Rick is also a licensed Adjuster.
Dan joined BrightServ in November of 2014 and is responsible for overseeing the day-to-day claims operations of the Managed Repair Program. Dan has 16 years of property and casualty insurance claims experience overseeing residential and commercial losses as a both field adjuster and manager at top 10 insurance carriers where he participated in the successful implementation of several homeowner repair program initiatives. Dan is a former U.S. Marine who graduated from Park University and received his Master’s in Business Administration from the University of Georgia’s Terry College of Business.
Chad joined BrightClaim in 2007 and is responsible for oversight and management of the Daily Property Claims division with an emphasis on the Eastern Region. Over the course of his tenure at BrightClaim he has played a contributing role in many departments including Warranty Services (field inspections and supervision), AcuPro Contents Services, and Catastrophe (field adjuster and storm-site manager). Among Chad’s biggest achievements is spearheading the creation and development of BrightClaim’s Daily Property Claims Division, a role in which he continues to serve. Prior to his work at BrightClaim, Chad graduated from the University of Tennessee before spending 6 years working as an adjuster and manager with another independent adjusting firm.
Deb joined BrightClaim in 2015 and is responsible for management and development of claims operations throughout the state of Florida. She began her career in Property & Casualty Claims in 1986 as a multi-line adjuster handling both residential and commercials claims. Over the span of her career her experience includes her roles as a SIU Investigator, General Adjuster, Quality Assurance and over 16 years management of both field and desk operations over multiple states with several insurance carriers in the Southeast and Midwest.