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  • <strong>Leadership</strong>

    Leadership

    Leadership Building a Network of Leading Professionals

Providing the Best Leadership and Customer Service on Every Project

Our management staff has a broad depth of industry knowledge and experience with backgrounds in property and casualty insurance, material manufacturing and distribution, construction and insurance restoration. We understand the balance between industry requirements versus the business needs of a contractor to acquire new jobs, and that any successful program must be a win for all participants. Clients should reduce costs and improve performance while Contractor participants receive a steady flow of business.

  • Steven Sugg

    Steven Sugg

    Executive Vice President

    Steven is responsible for the various Contents services and solutions provided to the insurance industry for personal and commercial property contents claims. Steven has 25 years of experience in the claims industry, including management of one of the largest property evaluation firms in the U.S. for over a decade. Steven oversaw the development of one of the claims industry’s first stand-alone automated contents estimating systems and worked as a consultant with leading technology providers to the insurance industry. He also lead the development of a contents estimating unit at the world’s largest independent insurance services provider and left that publicly traded company as a business unit director.

    Steven received his BBA from Oglethorpe University and also attended special programs at Harvard University where he received recognition for outstanding achievement.

  • Girish Malik

    Girish Malik

    VP, Insurance Services

    Girish Malik is a Vice President with the Insurance business at Genpact. He brings 18 years of rich experience in global management consulting, strategy, operations and program management with primary areas of concentration being P&C Insurance, Digital Transformation and Corporate Strategy. Girish has worked with clients across Banking, Insurance, Retail and Consumer Goods to create and drive transformation road maps built on synergies of business and technology. Girish is presently functioning as Operating Leader for the Catastrophe, Insurance Services and Warranty Inspections Business within the Insurance vertical at Genpact. In his last role, he functioned as Business Integration and Transformation Lead for Claims line of business. In the recent past, he has also worked as Program Manager for a large Digital Transformation engagement for a marquee Insurance-Claims client, directing projects across multiple functions & geos, working with cross-functional Genpact and Client teams.

    Girish was earlier associated with the Corporate Strategy function wherein he actively liaised with the Chief Digital Officer and the Strategy Leader in charting out the go-forward Strategy and optimal ways to leverage digital to turbocharge service offerings. The role entailed working actively with global management consulting firms to imbibe established frameworks and industry best practices while also ensuring optimal competition bench marking as part of the strategy blueprint definition.

    Prior to joining Genpact, Girish spent 13 years in multiple roles with esteemed organizations as Siemens, EDS/HP and Infosys, working across the entire value chain (IT Consulting, Strategy Development, Business Transition, Customer Relationship Management and Operations) of outsourcing/off-shoring, leading engagements for several global clients.

    Girish holds AINS and AIC designations. He earned his Masters in Computer Applications and further completed his MBA from ISB, in 2011. Girish is ITIL Foundations, PMP and GB certified and is additionally trained on Design Thinking as part of the Innovation Masters Series at Stanford.

    Girish has strong experience in leading teams in a multi-cultural environment. He has lived and worked in Germany, UK, and US, and directed projects in the APAC and EMEA regions as well.

  • Ted Vibbert

    Ted Vibbert

    Senior Vice President

    Ted joined BrightClaim in 2004 and is responsible for the overall design and implementation of our IT initiatives. He has been involved in software design and database development for the past 15 years. Ted’s background includes work in the construction field, experience he later used as a supervisor where he managed a number of Class Action and Warranty Inspection programs relating to plumbing and other building product issues. Ted now leverages his practical field experience with his IT knowledge to create sophisticated yet user-friendly systems, including the design and implementation of specialized claims related sytems for BrightClaim.

  • Tyler Freeman

    Tyler Freeman

    AVP, Liability Services

    With nearly twenty years of Casualty Claim experience, Tyler Freeman joined the Genpact and BrightClaim family as Assistant Vice President in 2018. Tyler leads the operation, growth, and strategic direction of the Liability Claim Services operation. Since joining BrightClaim, Tyler’s leadership has resulted in 260% growth in the operation, adding several clients to our Liability portfolio. He has coupled his operation’s deep domain-expertise in the casualty claim market with Genpact’s digital and process excellence to position our Liability Claims Services to help carriers solve challenges in controlling expense and indemnity exposures without sacrificing customers’ experience and retention. Prior to joining BrightClaim, Tyler was Claim Director with a regional non-standard personal automobile carrier, leading multiple operations through times of accelerated growth. During his time as Claim Director, Tyler earned his MBA from Georgia State University and was tasked as the Claims SME for the development of an in-house claim system that leveraged best-in-class claim handling technology and analytics. Earlier in Tyler’s career, he worked for a large multi-national commercial carrier managing catastrophic losses across clients and geographies.

  • Robert Yancey

    Robert Yancey

    Director, Inspection Services

    Robert joined BrightClaim in September of 2007 and currently manages operations within Field Inspection Services and Warranty Claims Management and Administration. Robert has over 20 years of claims experience, including 17 years managing high profile class action settlement cases, product recalls, product warranty programs, quality assurance programs, and environmental claims. Robert began his career with Crawford & Company as a licensed claims adjuster and served in various roles including Regional Operations Management, Branch Manager and Director of Operations. Other operational experience includes management of a national call center, direct contractor repair programs, catastrophe claims, and liability claims administration as well as a background in real estate.

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