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  • <strong>Leadership</strong>


    Leadership Building a Network of Leading Professionals

Providing the Best Leadership and Customer Service on Every Project

Our management staff has a broad depth of industry knowledge and experience with backgrounds in property and casualty insurance, material manufacturing and distribution, construction and insurance restoration. We understand the balance between industry requirements versus the business needs of a contractor to acquire new jobs, and that any successful program must be a win for all participants. Clients should reduce costs and improve performance while Contractor participants receive a steady flow of business.

  • Howard Rogers

    Howard Rogers

    CEO & President

    Howard is founder and chief executive officer of BrightClaim. He oversees both companies’ operations, growth, and strategic direction.

    His varied management experience comes from his 20 years in the property- and casualty-insurance industry. This includes serving as executive vice president of one of the largest independent claims management organizations in the United States. While there, Howard’s responsibilities included managing the Catastrophe Service Division, Technical Services Group, Subrogation Recovery, Cause and Origin Investigation Unit, and Class Action Inspection Unit.

    Howard’s credentials include earning the Associate in Claims (AIC) designation by the Insurance Institute of America; and serving as former president of the Tennessee Claims Association. He is a 2000 graduate of the Advanced Executive Education Program of the Wharton School of the University of Pennsylvania.

  • Eric Ordway

    Eric Ordway

    Chief Operating Officer

    Eric has 25 years executive and vendor management experience within the P&C Insurance and other industries, developing programs for companies such as State Farm, USAA Insurance, The Hartford, and The Home Depot. In the early 1990's, as VP of Operations, Eric was one of the founders of The PRISM Network (now Crawford Contractor Connection), developing the first national managed repair program in the industry. In 2001 he joined The Home Depot implementing a national material supply program for State Farm Insurance, and then leading the development of The Home Depot’s National Accounts and Government Sales Division growing this sales divisions sales up to $680M annually.

    In 2009, he joined Citizens Property Insurance of Florida as Sr. Director of Insurance Operations, and was responsible for developing Citizens vendor management infrastructure for both Claims and Underwriting. Implementing 24 strategic vendor programs involving service, software, and data providers, including Independent Adjusters, Engineers, Inspectors, PO, Estimating and Replacement Cost Valuations. The vendor infrastructure Eric developed at Citizen’s manages credentialing and performance of more than 6,000 outsourced staff provided by more than 150 companies annually.

    Eric joined BrightClaim in 2013 as COO of BrightServ and currently oversees all of BrightServ’s operations and is also COO of BrightClaim. Eric is a graduate of Iowa State University with degrees in Logistics and Economics, and sits on the Board of Directors of The Jericho School, a non-profit school for children with autism in Jacksonville, FL.

  • Steven Sugg

    Steven Sugg

    Executive Vice President

    Steven is responsible for the various Contents services and solutions provided to the insurance industry for personal and commercial property contents claims. Steven has 25 years of experience in the claims industry, including management of one of the largest property evaluation firms in the U.S. for over a decade. Steven oversaw the development of one of the claims industry’s first stand-alone automated contents estimating systems and worked as a consultant with leading technology providers to the insurance industry. He also lead the development of a contents estimating unit at the world’s largest independent insurance services provider and left that publicly traded company as a business unit director.

    Steven received his BBA from Oglethorpe University and also attended special programs at Harvard University where he received recognition for outstanding achievement.

  • Larry Washington

    Larry Washington

    Executive Vice President, CPCU, CLU, ChFC, AIC, AIM, AIU

    Larry’s responsibilities include Insurance Adjusting and Inspection Services, Catastrophe Services and Environmental Response management. He has over 31 years of claims experience, including 15 years managing high profile class action settlements, product recalls, product warranty programs, quality assurance programs, and both environmental and catastrophe claims. In the class action arena alone, Larry has directly managed over 1,000,000 claims in the past decade. A member of the Society of Chartered Property Casualty Underwriters, Larry received his Bachelor’s Degree from the University of Louisiana Monroe.

  • Ty Miller

    Ty Miller

    Senior Vice President

    Ty joined BrightClaim in December of 2006. Ty has 20+ years of Sales and Business Development experience primarily in the P&C Insurance marketplace. Before joining BrightClaim, Ty held an Executive Sales position with ITEL, based in Jacksonville, Florida. Ty joined ITEL after building a successful competing flooring testing company (Spill Tech) which was acquired by ITEL in 2006. Prior to that Ty worked for The Home Depot as a National Account Executive within the insurance sector. Ty was also involved with The PRISM Network (now Crawford Contractor Connection), in a National Sales Leadership position. Prior to PRISM Ty worked for State Farm Insurance Company in both claims and agency markets. Ty has a degree in Finance from Clemson University.

  • Ted Vibbert

    Ted Vibbert

    Senior Vice President

    Ted joined BrightClaim in 2004 and is responsible for the overall design and implementation of our IT initiatives. He has been involved in software design and database development for the past 15 years. Ted’s background includes work in the construction field, experience he later used as a supervisor where he managed a number of Class Action and Warranty Inspection programs relating to plumbing and other building product issues. Ted now leverages his practical field experience with his IT knowledge to create sophisticated yet user-friendly systems, including the design and implementation of specialized claims related sytems for BrightClaim.

  • Roger Woelke

    Roger Woelke

    Vice President

    Roger joined BrightClaim in July of 2007. He is responsible for the casualty claims/auto liability division where he has helped to develop a claims handling process to fit any customer. Roger’s claims career began in July of 1973 as an adjuster with Crawford & Company in Tallahassee, Florida where he graduated from Florida State University. During his 24 years with Crawford & Company, he rose through the ranks from adjuster to branch manager, then to regional management and finally Senior Vice President. During the progression in his career, Roger’s role has grown to management of all claims field branches for the United States.

  • Robert Yancey

    Robert Yancey

    Director, Inspection Services

    Robert joined BrightClaim in September of 2007 and currently manages operations within Field Inspection Services and Warranty Claims Management and Administration. Robert has over 20 years of claims experience, including 17 years managing high profile class action settlement cases, product recalls, product warranty programs, quality assurance programs, and environmental claims. Robert began his career with Crawford & Company as a licensed claims adjuster and served in various roles including Regional Operations Management, Branch Manager and Director of Operations. Other operational experience includes management of a national call center, direct contractor repair programs, catastrophe claims, and liability claims administration as well as a background in real estate.

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