No matter where they write policies, insurance carriers need to respond proactively when the number of disaster-related claims in their region becomes overwhelming. This can include dispatching independent field adjusters to the disaster site quickly to add to the existing staff where extra expertise is most critical.
As this blog has mentioned before, BrightClaim recently commissioned a survey of insurance carriers conducted by Ward Group to identify insurance staff trends, including the tasks that independent adjusters were assigned during CAT.
According to the findings, 82 percent of the 71 participating insurance companies deployed independent adjusters for field adjusting services. Compared to this, only 15 percent used these resources for desk adjusting, and 6 percent of the carriers didn't use adjusters at all.
The survey also said that 70 percent of the small companies polled required a minimum CAT deployment of fewer than 2 weeks, which can make a difference when working around the timing of an influx of storm-related claims.
When one area experiences a high volume of claims during a storm season, catastrophe services staff can work closely with the carrier to resolve claims and meet required timelines. Carriers also save themselves time by finding claims professionals that are already verified and approved for work by a credible source.
Insurers owe it to themselves to help policyholders recover financial losses after catastrophic storms. When they have an increased volume of claims to address, insurers can deliver on that promise by outsourcing catastrophe services.